Shipping policy

Order Processing
All orders are processed within 1–3 business days after payment is received.
Once your order ships, you’ll receive a confirmation email with tracking details.

Shipping Time
We work with trusted fulfillment partners to ensure safe and timely delivery.
Typical delivery times:

• United States: 6–12 business days

• Canada & Australia: 5–10 business days

• United Kingdom & EU: 6–10 business days

Delivery times may vary slightly depending on your location and local carrier performance.

Tracking Your Order
Once your order is shipped, you’ll receive an email with a tracking link.
Tracking updates may take 2–5 business days to appear after dispatch.

Shipping Costs
We offer free standard shipping on all orders (unless stated otherwise during checkout).
Expedited options may be available at checkout for an additional fee.

Delivery Issues
If your order is delayed or appears lost in transit, contact us at info@plofty.com — we’ll investigate and make it right.
If your order arrives damaged, please notify us within 7 days with photos so we can arrange a replacement or refund.

Wrong Address Disclaimer
Please make sure your shipping address is correct.
If a package is returned due to an incorrect or incomplete address, reshipping costs may apply.

Customs & Duties (for international orders)
Some international orders may be subject to import taxes or customs fees.
These charges are determined by your local customs office and are the responsibility of the customer.
We do our best to minimize these costs where possible.

Our Promise
Every blanket is shipped with care. If anything goes wrong along the way, our support team is here to help until your order safely reaches your doorstep.